Homeowner Ticket

This entry method is for homeowners or residents that want to enter locates (tickets) for their property.  It does not require creating an account to submit a request and is wizard driven for ease of use.

It is important to note that contractors, utility companies, or any other excavator doing any work for property other than their own should not use this entry method. You will not be able to enter the locates under your company's name and will risk liability issues. Homeowner Tickets should only be used by the homeowner or resident.

The locate is not entered live. Before being dispatched to locators, a Homeowner Ticket will be reviewed by TN811 staff. It’s used for new Normal type requests only; no Updates, Emergencies, Short Notice, 2nd Notice, Replicates, Design, or Damage Notices will be accepted. For more info, see the Guide and FAQ below.